The first is my habit of blurring and blending facts and stories based on perception. Only when there is open communication can everything be put on the table, or as the authors call it, “Be brought into the ‘Pool of Shared Meaning.’”Īfter studying “Crucial Conversations”, I recognized three main takeaways. The next two steps focus on creating and maintaining an environment of safety so that open dialogue can occur. “Start with heart.” This requires personal ownership and challenges each of us to make sure we are in the right emotional state to move on to action and results. Be sure to stay true to all three qualities: simplicity, action and results, and personal ownership.
The “what” and “how” is key to handling a crucial conversation. “If you want to make the world a better place take a look at yourself, and then make a change!”Ĭontrolling ourselves is the key to holding effective crucial conversations. There is a firm, unwavering way in which the key message of personal ownership is anchored repeatedly throughout the pages of “Crucial Conversations.” It reminds me of the lyric from Michael Jackson’s “Man in the Mirror.” The authors continually emphasize that a crucial conversation is not an end in itself, but rather a means to a positive, productive and lasting outcome for the issue at hand and the relationship between the parties.
Throughout the book, there is a consistent focus on the whole reason for engaging in a crucial conversation, which is to move toward tangible actions that achieve desired results. It is both a relief and tremendously valuable in today’s world. Even the definition of a crucial conversation is easy to follow, defined as, “One in which opinions vary, stakes are high and emotions run strong.” The book also has a straightforward approach to tackling some of the most important, yet potentially volatile, communications. One of the best qualities of “Crucial Conversations” is its simplicity. After reading this review, I hope that you will have a desire to dive into the book and learn from those who are masters of crucial conversations.
#Crucial conversations book professional#
When you really immerse yourself in this book, you’ll find that it holds immense value in developing professional and personal communications. “Crucial Conversations” by Patterson, Grenny, McMillan and Switzler is not a book that should be glanced over. Posted July 9th, 2018 & filed under HR Elevated.
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